All You Need
In One Single
Theme.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat
Search here:
28 day sleep guarantee - 98% success rate
14 day sleep guarantee - 98% success rateFree shipping Australia wide
Follow us on social

Shipping and Refund Policy

Standard shipping is offered at no cost on all orders within Australia, regardless of delivery destination.

See the follow tables for shipping options, estimated timelines and costs.

FREE AUSTRALIA WIDE STANDARD SHIPPING

State Estimated Shipping Time*
NSW 1-2 business days
ACT 1-2 business days
VIC 2-4 business days
SA 2-4 business days
QLD 3-4 business days
TAS 4-5 business days
WA 5-6 business days
NT 5-6 business days


$25 FLAT-RATE EXPRESS SHIPPING AUSTRALIA WIDE*

State Estimated Shipping Time*
NSW 1-2 business days
ACT 1-2 business days
VIC 1-2 business days
SA 1-2 business days
QLD 1-2 business days
TAS 1-2 business days
WA 2-3 business days
NT 2-3 business days

 *All orders will be sent next day from day of order. Please check Australia Post to see if you are within the express shipping zone here

INTERNATIONAL SHIPPING

Area Estimated Shipping Time* Rate
New Zealand 4-5 business days $15
US/Canada 5-6 business days $20
Ireland 6-8 business days $40
Europe 6-8 business days $40
Rest of World 8-10 business days $40

*Estimated shipping times for international orders are to metro areas only. All other areas will take 8-10 business days

If you cannot see your country on our list of places that we ship to, please contact us at customercare@glowdreaming.com

Import Taxes: Please be aware that international orders may be required to pay import taxes upon receipt.

Returns, Refund & Exchanges

If you thought, we were joking we weren’t!!

We strongly believe in the ability of Glow Dreaming to help your children sleep. If you are not 100% satisfied for any reason, we will be happy to provide a full refund (excluding express shipping if you opted for this) for any Glow Dreaming unit for up to 28 days from the day your Glow Dreaming is delivered to you.

Just make sure you contact us via our parent hub  https://help.glowdreaming.com/hc/en-gb or email us at customercare@glowdreaming.com  before sending the product back to us. You must contact us before your 28 days has expired or we are unable to offer you a refund. This ensures there are no delays to your refund when your Glow is returned.

Please make sure the returned product is carefully wrapped and provide a tracking number, as we are not responsible for lost or damaged products that are being returned to us.  Please note that any returns arriving in damaged condition or missing pieces will not be refundable. Please make sure that all of the pieces that you received in your original starter pack are returned

For your reference:

  • Glow Dreaming unit in the original box
  • the designer sleeve in the original box
  • the power adaptor
  • plastic jug
  • power adaptor
  • essential oil
  • booklet
  • instruction manual

If all of the above items are not returned, then there will be no refund. Once we receive your returned order we will process this within 24 hrs

Returns & Exchange Mailing Address will be provided in the processing email.